Thank you for your purchase from Ninuse! We want you to be completely satisfied with your shopping experience. This policy outlines the guidelines for returning or exchanging items purchased from our store.
Returns
- You have 14 days from the date of delivery to return unwanted items.
- Returned items must be in their original, unused, and undamaged condition, with all tags and labels attached.
- Please ensure the items are securely packaged to avoid any damage during return transit.
Exclusions
- We cannot accept returns for items that have been specifically personalized or made to order.
- Downloadable products, once downloaded, cannot be returned or refunded.
Refund Process
- Contact Us: To initiate a return, please contact us within the 14-day window by Number: +44 7917 782910
Email: [email protected]
Address: 2 Hillside Cres, Edinburgh EH7 5DY, United Kingdom. Please specify your order number and the reason for your return. - Return Approval: Once we receive your request, we will review it and send you a return authorization email with further instructions.
- Return Shipment: You are responsible for the cost of returning the items to us. Please ensure you obtain a proof of postage receipt for your records.
- Refund: Upon receiving and inspecting the returned items, we will process your refund within [number] business days. The refund will be issued to the original payment method used for the purchase.
Exchanges
- If you wish to exchange an item for a different size or color, please follow the return process outlined above.
- Once we receive your returned item, we will issue a full refund and you can place a new order for the desired item.
Additional Information
- We reserve the right to deny unreasonable or excessive returns.
- We recommend using a tracked shipping service for returning items to ensure safe delivery.
- We are not responsible for any loss or damage incurred during return shipment.
Customer Service
If you have any questions regarding our return and refund policy, please don’t hesitate to contact us by Number: +44 7917 782910
Email: [email protected]
Address: 2 Hillside Cres, Edinburgh EH7 5DY, United Kingdom.